Privacy Policy

Privacy Policy for Bright Beginnings Psychology

Effective Date: 16 June 2023

1. Introduction

Welcome to Bright Beginnings Psychology, a provider of psychological services operated by Bright Beginnings Psychology Pty Ltd Pty Ltd ACN 668 833 636 ("Bright Beginnings Psychology”, “we”, “us”). This Privacy Policy outlines how we collect, use, and protect your personal information and your child's information when accessing our services and website.

2. Information We Collect

Depending on your interactions with us, we may collect various types of information, including:

• Personal Information: This may include your name, date of birth, contact details, health information, and financial information.
• Website Usage Information: When you visit our website, we may collect non-personal information, such as your IP address and browsing behavior.

3. How We Collect Your Information

We may collect your information through various channels, including:

• Directly from you when you engage our services, visit our website, or contact us.
• From healthcare providers involved in your care or referrals.
• From publicly available sources or our internal records.

4. How We Store Your Information

We store your information in secure formats, whether electronic or hard copy. We take data security seriously and employ technical solutions and security measures to protect your data from unauthorised access.

5. Purposes for Collecting Your Information

We collect, hold, and use your information for purposes that include:

• Providing psychological services and health information.
• Coordinating and communicating with you and relevant healthcare providers.
• Procuring additional healthcare services on your behalf.
• Improving services and performing research.
• Obtaining with payments for services from third parties.
• Obtaining payments for services from third parties

6. Disclosure of Your Information

We may disclose your information to:

• Law enforcement, national security agencies, and government authorities as required by law.
• Healthcare providers or relevant parties involved in your care or referrals.
• Third parties supporting our business operations.

7. Overseas Disclosure of Information

We will not disclose your personal information to overseas entities without your express consent, expect when required for offsite storage of information or as necessary for payment collection.

8. Links to Other Websites

Our website may contain links to other websites for your convenience. This Privacy Policy applies solely to information collected on our website, and we encourage you to review the privacy policies of linked websites.

9. Cookies

We may use cookies to monitor website usage and enhance user experience. Most web browsers allow you to block cookies.

10. Your Email Address and the Spam Act

We comply with the Spam Act 2003 (Cth) and will not send promotional material without your consent. Your email address will not be shared with third parties without your permission.

11. Access, Correction, and Privacy Complaints

To access or correct your personal information or raise a privacy complaint, please contact us using the provided contact details. We will investigate and respond to your complaint within 14 days.

12. About this Policy

This policy is issued by Bright Beginnings Psychology Pty Ltd and is effective as of . We may update this policy, and the latest version will be posted on our website.

If you have concerns about the Australian Privacy Principles (APP) compliance, you can contact our Privacy Officer at hello@brightbeginningspsychology.com.au or (07) 3870 4152. You may also contact the Australian Information Commissioner (www.oaic.gov.au).